Privacy Policy

Last updated: 10/1/2026

1. Information We Collect

We collect trip preferences, chat inputs, contact and account information (via Clerk authentication), and booking preferences to generate personalized itineraries.

2. How We Use Your Data

We use your data to generate travel itineraries, compare prices, and improve our recommendations. We do not sell your personal data.

3. Third-Party Services & AI Processing

We utilize third-party flight and hotel providers (such as Kiwi.com) to search for deals. Additionally, we use AI processing providers (currently OpenAI / Google Gemini) to understand your requests and generate itineraries. Your chat inputs are sent to these providers securely for processing.

4. Data Retention

We retain your personal data only as long as necessary to provide our services and comply with legal obligations:

• Account information: retained for the lifetime of your account, and for 30 days after deletion to allow for account recovery.
• Trip and chat history: retained for the lifetime of your account, or until you delete a specific trip.
• Usage/analytics logs: retained for up to 90 days.
• Payment-related data (if applicable): retained as required under RBI guidelines and applicable law.

5. Your Right to Deletion

You may request deletion of your account and associated personal data at any time by contacting us at hello@travorai.in. We will process deletion requests within 30 days, except where we are required to retain certain data for legal, tax, or regulatory purposes.

6. Grievance Officer

In accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023, the contact details of the Grievance Officer are provided below:

Any user with a grievance regarding the processing of their personal data, or any complaint relating to this Privacy Policy, may write to the Grievance Officer at the above email address. We will acknowledge your complaint within 24 hours and endeavor to resolve it within 30 days of receipt.